OnSIP Wins 2019 Excellence in Customer Service Award

OnSIP Wins 2019 Excellence in Customer Service Award 1

OnSIP, main unified communications as a carrier (UCaaS) provider, introduced today it has been named a winner within the 2019 Excellence in Customer Service Awards provided by way of Business Intelligence
This annual enterprise awards application recognizes folks assisting corporations higher speak with their clients to offer a differentiated level of customer service. With a 98 percent satisfaction rating and ninety-nine .9 percent provider reliability rating, OnSIP continually supplies the supercarrier and product experience its clients have come to count on. “We’re extremely joyful to be recognized for outstanding customer service,” stated Michael Oeth, OnSIP’s co-founder and CEO. “Our determination to our clients enables outline our challenge and absolutely sets us apart in such an aggressive enterprise.”

“Year after year, the function of customer support performs an essential function in all of our lives,” said Maria Jimenez, leader working officer of the Business Intelligence Group. “We are thrilled to be honoring OnSIP, as they’re main by way of example and making real progress on improving the everyday lives of such a lot of.” Organizations from throughout the globe had been taken into consideration for the BIG Customer Service Awards. Nominations were judged via a select institution of commercial enterprise leaders and managers who volunteer their time and knowledge to attain submissions.

About OnSIP

Founded in 2004, OnSIP is the main company of actual-time communications (RTC) offerings to more than one hundred,000 patron bills. OnSIP enterprise VoIP clients enjoy the blessings of an on-demand telephone device without the traditional high value, burden, and inflexibility. The organization additionally gives a cloud platform and simple APIs for developers to hastily and cost-effectively construct RTC programs independently. For greater facts, go to www.Onsip.Com.

About Business Intelligence Group

The Business Intelligence Group turned into founded with the task of spotting true skills and advanced overall performance inside the commercial enterprise world. Unlike other enterprise award applications, these applications are judged through commercial enterprise executives having revel in and know-how. The organization’s proprietary and precise scoring system selectively measures overall performance throughout more than one commercial enterprise domain name. It then rewards those corporations whose achievements stand above the ones of their peers.

Customer Service

Ask any ‘Pretty Woman’ fan, and they will gleefully recount that unforgettable scene when Julia Roberts hits Rodeo Drive for a shopping spree. Remember the revenge-bliss scene in the Nineteen Nineties romantic delusion?

So it occurs that Vivian visits an elaborate boutique to shop for herself a pleasant get dressed in which the snooty salespeople spurn her. Later, she buys a slew of obscenely expensive outfits and then returns – dressed to the nines and wearing handfuls of purchasing luggage – to the one boutique that had kept away from her.

“You work on commission, proper?” she asks an l—A.-di-da saleswoman.

“Uh, yes.”

“Big mistake. Big. HUGE!”

“I have to go shopping now,” she says, turning on her heels to depart (as we provide a collective contented sigh at the appalled take a look at the shop clerk’s face. She had it is coming!). Moral of the story? It does not matter how deep your customer’s pockets are; it most effectively matters how nicely you deal with them. Imagine how unique the movie could be if it changed into made now. What are the chances of Vivian tweeting out her anger and hurt, her tweets going viral with lots of people chipping of their own frustration, the movement gaining momentum, and main the store to a digital suicide?

In a provider enterprise, not anything is extra critical than having humans for your team who’ll do more than constitute your modern-day subculture-you need to have people who push the way of life you’ve got forward, not the opposite manner around. More frequently in patron revel in, you can break out by doing the bare minimum. That is usually enough. But enough is a long way from memorable. It is when you go out of your manner which you make people’s day!

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