Azure international outage: Our DNS update mangled domain facts

Azure international outage: Our DNS update mangled domain facts 1

Microsoft says a mishap in the course of a DNS migration changed into behind an almost-hour Azure outage on May 2, between 19:43 and 22:35 UTC. The international incident impacted an entire range of Microsoft cloud offerings, causing connection troubles for middle offerings like Azure, more than one offerings beneath the Microsoft 365 umbrella, Dynamics, and DevOps. The incident had a knock-on impact on Azure compute, garage, App Service, Azure AD identification offerings, and SQL Database.

Microsoft changed mid-way via migrating its legacy domain name machine (DNS) to its very own hosted Azure DNS, when “some domains for Microsoft services were incorrectly up to date,” it explains on the Azure popularity history page. Microsoft up to date the web page numerous times throughout the incident and as services have been progressively restored. The employer assures clients that none in their DNS information were impacted for the duration of the occasion and that Azure DNS itself remained up at some stage. “The trouble impacted the handiest information for Microsoft services,” it said, noting it become resulting from a “nameserver delegation difficulty”. A viable reason for the slower than predicted restoration time is that affected Microsoft apps and services may have cached the incorrect domain data, in keeping with Microsoft. These might be restored as the cached records expired.

The organization plans to submit an in-depth root cause analysis within the subsequent 72 hours. The Microsoft 365 service fitness status presently reviews no issues. However, in line with The Register, the previous day, affected services protected SharePoint Online, OneDrive for Business, Microsoft Teams, Stream, Power BI, Planner, Forms, PowerApps, Dynamics 365, Intune, and Office Licensing. DNS issues were additionally in the back of a worldwide Azure outage in January that affected Office 365, Azure, and Dynamics 365 services. Microsoft pinned the trouble on Level three’s controlled DNS carrier. And late last year, the Azure AD multi-element authentication outage left Office 365 users around the arena unable to sign into their debts.


A pretty extraordinary global DNS trouble additionally hit Windows 10 customers in February. A statistics corruption problem at an external DNS company resulted in wrong DNS entries for Windows Update, leaving Windows 10 customers not able to download protection and software updates thru Windows Update for days. Today’s Azure outage comes days beforehand of Microsoft’s huge Build convention for builders, wherein the headline topic is anticipated to be Azure and AI.

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